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Returns & Refund Policy
Returns: We accept returns
- General Returns: 14-30-day return policy from the delivery date. Items must be unused and in their original condition and packaging.
- Condition: Items should be unused, unaltered, and in original packaging.
- Damaged/Defective Items: Report within 5 days for return/refund.
- Third-Party Purchases: No returns accepted from third-party retailers.
- Return Costs: Customers are responsible for return shipping.
- Sale Items: No returns or refunds for final sale items.
🔗 Request a Return on our Contact Us page.
Order Cancellation:
- Free Cancellation: Free cancellation before processing.
- Cancellation Fee: 10-20% fee applies if packaging/shipping has begun or if the order has been shipped.
- Address Changes: Cannot edit the shipping address once the order has shipped.
🔗 Contact Us for more information: support@toptrendyproduct.com
Refunds:
- Eligibility: Notification of approval or rejection sent via email.
-
Processing Time:
- Credit Card: Approximately 15 days.
- PayPal, Alipay, WeChat Pay, Bank Wire Transfer: Refunded to the original account.
- Amount: 20% deducted for taxes and shipping. Original shipping costs refunded if all items are returned.
- Shipping Costs: Only refunded if all items in the order are returned.
Store Credit:
- Validity: Single use within 3 months.
- Usage Restrictions: Not cumulative with other credits. Must be used in its entirety.
Exchanges
- Damaged Items Only: Email us for exchanges.
Gifts:
- Returns: Gift credit if marked and shipped as a gift; otherwise, refund to the gift giver.
Return Terms & Conditions:
- All items must be unused, in original condition with tags, labels, and packaging intact.
- Specific conditions for certain items like footwear, intimate apparel, swimwear, and perishables.
- Unauthorized returns may incur a 10-20% administrative fee.
EU 14-Day Cooling Off Period
- Cancel or return within 14 days for any reason. Terms may apply.
Important Information
- Returned items are sent to Switzerland and are not resold.
- For returns, use a trackable shipping method.
- Returns sent to:
- Street: Werdstrasse 56
- Postal Code: 8004
- City: Zürich
- Canton: Zürich
- Country: Switzerland
- To the Name: Calin Cristian (Forvanity)
Contact Information:
- WhatsApp: +41766109064
- Mobile: 0040774629401
- Phone: +1(307) 488-0328
- Email: Info@forvanity.com
-
Addresses:
- Bl.1 Mai Vechi nr 82-A, Bl 104, Sc C, AP 43, Constanta, Romania
- Werdstrasse 56, 8004, Zurich, Switzerland
- 30 GOULD SHERIDAN WY 82801
FAQs (Frequently Asked Questions)
-
What if my item arrives damaged?
- Please contact us immediately for a resolution.
-
Can I return a sale item?
- No, sale items are final and cannot be returned.
-
How long does it take to process a refund?
- Depending on your payment method, it can take up to 15 days.
🔗 Have more questions? Contact us here: Info@forvanity.com
Shipping & Delivery Information
Our Warehouses & Carriers
ForVanity ships from Europe, Asia, and the United States using services by UPS, DHL, EMS, USPS, FEDEX, among others.
Note: Please add your phone number during checkout; some carriers require it to enhance shipping logistics.
Estimated Shipping Time
Processing Time: 2-4 days
- United States: 5-14 Business days
- Canada, Europe: 5-15 Business days
- Australia, New Zealand: 5-15 Business days
- Central & South America: 7-20 Business days
- Asia: 8-15 Business days
- Africa: 15-30 Business days
All shipping times exclude clearance/customs delays. Free shipping typically arrives within 7 to 18 days.
Special Notes
- Shipping rarely exceeds 7 to 15 days.
- Estimated shipping time at checkout is an approximation.
- Delays due to weather, international customs, restrictions, or other unforeseen events are outside of ForVanity's control.
- Orders that have shipped cannot be canceled.
Tracking Your Order
- You'll receive an email with a tracking number once your order ships.
- Tracking might update later if multiple carriers are used.
- Note: Some carriers might take 2-5 days to update tracking info. Contact us if no update after 5 business days.
Package Details
- Items from the same order might be shipped separately for logistical reasons, even if combined shipping was chosen.
Lost/Missing Packages
- Ensure your address is correct during checkout. We aren't responsible for errors on the customer's end.
- If we make an error, we'll fully cover the original order at no extra charge to you.
Customs & Import Fees
- ForVanity isn't responsible for import or custom fees. Check with your country's regulations before ordering.
- By purchasing, you acknowledge possible custom fees upon package arrival in your country.
For Support & Inquiries:
- WhatsApp: +41766109064
- Mobile: +40774629401
- Phone: +1(307) 488-0328
- Email: Info@forvanity.com
Addresses:
- Bl.1 Mai Vechi nr 82-A, Bl 104, Sc C, AP 43, Constanta, Romania
- Werdstrasse 56, 8004, Zurich, Switzerland
- 30 GOULD SHERIDAN WY 82801
FAQ
How are shipping costs calculated?
We calculate shipping costs based on the shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is the most economical. For more details on shipping costs calculations, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You’re protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received is not as described.
- The item you received assured to be genuine was fake.