Πολιτική επιστροφής χρημάτων
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a receipt or proof of purchase.
To start a return, you can contact us at info@forvanity.com. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@forvanity.com.
Order Cancellation:
- Free cancellation before processing. Contact within 1 hour for best success.
- 10-20% cancellation fee if packaging or shipping has started or if order has been shipped.
- Cannot edit address once shipped.
Returns:
- 14-day return policy for store credit or refund from delivery date.
- Return/refund for damaged/defective items within 5 days.
- Items must be unused, in same condition and original packaging.
- Customer pays return shipping.
Refunds (if applicable):
- Approval or rejection notified by email.
- Credit card refund in roughly 15 days, processing time may vary.
- PayPal or bank transfer refunded to original account.
- Original shipping costs only refunded if all items returned.
Store Credit:
- Code provided for total value of returned items.
- Can be used one time within 3 months.
- Not cumulative with other store credits.
- Must be used in its entirety for an order of equal or less value.
Late or missing refunds:
- Check bank and credit card first.
- Contact bank if refund not received after processing time.
- Contact FORVANITY if still not received.
Sale items:
- Regular priced items only can be refunded.
- Sale items cannot be refunded.
- No returns from third-party retailers.
Exchanges:
- Only defective items will be replaced.
- Contact FORVANITY for exchange of the same item.
Gifts:
- Gift credit for value of return if item was marked as gift and shipped to recipient.
- Gift certificate mailed after returned item received.
- If not marked as gift or shipped to gift giver, refund sent to gift giver.
Return Terms & Conditions:
- Security tag must be intact and attached.
- Items must not have been worn, washed, altered, or show signs of use.
- Soles of footwear must be perfect and unmarked.
- Items must be returned in original condition with all labels, tags, packaging, and accessories.
- Shoes and accessories must be returned with original boxes.
- Intimate apparel and swimwear must be tried on over underwear.
- Perishable items, home items with damage, and electronic devices cannot be returned.
- Returns must be packaged in original box or suitable manner.
- In case of defective or incorrect merchandise, contact FORVANITY with photographic evidence if requested.
- Gift cards and some health and personal care items non-returnable.
- Returns subject to exceptions and 10-20% administrative fee may be deducted for unauthorised returns.
- Customer pays return shipping and FORVANITY is not responsible for lost returns.
- Right to cancel/return within 14 days for any reason if shipping to the European Union.
Important Information:
- FORVANITY does not resell returned items and will be delivered to Switzerland for resale, charity or outlet.
- FORVANITY is not responsible for lost returns.
- Use a trackable shipping method with proof of delivery or tracking number.
- Return address: Werdstrasse 56, 8004 Zürich, Zürich, Switzerland. To the name: Calin Cristian (FORVANITY).
Returns: We accept returns
- General Returns: 14-30-day return policy from the delivery date. Items must be unused and in their original condition and packaging.
- Condition: Items should be unused, unaltered, and in original packaging.
- Damaged/Defective Items: Report within 5 days for return/refund.
- Third-Party Purchases: No returns accepted from third-party retailers.
- Return Costs: Customers are responsible for return shipping.
- Sale Items: No returns or refunds for final sale items.
🔗 Request a Return on our Contact Us page.
Order Cancellation:
- Free Cancellation: Free cancellation before processing.
- Cancellation Fee: 10-20% fee applies if packaging/shipping has begun or if the order has been shipped.
- Address Changes: Cannot edit the shipping address once the order has shipped.
🔗 Contact Us for more information: support@toptrendyproduct.com
Refunds:
- Eligibility: Notification of approval or rejection sent via email.
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Processing Time:
- Credit Card: Approximately 15 days.
- PayPal, Alipay, WeChat Pay, Bank Wire Transfer: Refunded to the original account.
- Amount: 20% deducted for taxes and shipping. Original shipping costs refunded if all items are returned.
- Shipping Costs: Only refunded if all items in the order are returned.
Store Credit:
- Validity: Single use within 3 months.
- Usage Restrictions: Not cumulative with other credits. Must be used in its entirety.
Exchanges
- Damaged Items Only: Email us for exchanges.
Gifts:
- Returns: Gift credit if marked and shipped as a gift; otherwise, refund to the gift giver.
Return Terms & Conditions:
- All items must be unused, in original condition with tags, labels, and packaging intact.
- Specific conditions for certain items like footwear, intimate apparel, swimwear, and perishables.
- Unauthorized returns may incur a 10-20% administrative fee.
EU 14-Day Cooling Off Period
- Cancel or return within 14 days for any reason. Terms may apply.
Important Information
- Returned items are sent to Switzerland and are not resold.
- For returns, use a trackable shipping method.
- Returns sent to:
- Street: Werdstrasse 56
- Postal Code: 8004
- City: Zürich
- Canton: Zürich
- Country: Switzerland
- To the Name: Calin Cristian (Forvanity)
Contact Information:
- WhatsApp: +41766109064
- Mobile: 0040774629401
- Phone: +1(307) 488-0328
- Email: Info@forvanity.com
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Addresses:
- Bl.1 Mai Vechi nr 82-A, Bl 104, Sc C, AP 43, Constanta, Romania
- Werdstrasse 56, 8004, Zurich, Switzerland
- 30 GOULD SHERIDAN WY 82801
FAQs (Frequently Asked Questions)
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What if my item arrives damaged?
- Please contact us immediately for a resolution.
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Can I return a sale item?
- No, sale items are final and cannot be returned.
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How long does it take to process a refund?
- Depending on your payment method, it can take up to 15 days.
🔗 Have more questions? Contact us here: Info@forvanity.com