Returns & Refund Policy
Order Cancellation:
- Free Cancellation: Contact within 1 hour for free cancellation before processing.
- Cancellation Fee: 10-20% fee applies if packaging/shipping has begun or if the order has been shipped.
- Address Changes: Cannot edit the shipping address once the order has shipped.
Returns:
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General Returns: 14-30-day return policy from the delivery date. Items must be unused and in their original condition and packaging.
- Damaged/Defective Items: Report within 5 days for return/refund.
- Return Costs: Customers are responsible for return shipping.
- Third-Party Purchases: No returns accepted from third-party retailers.
- Sale Items: No returns or refunds for sale items.
Refunds:
- Eligibility: Notification of approval or rejection sent via email.
- Refund Timing: 15-day processing for credit card refunds; timing varies.
- Refund Method: Refunded to the original payment method (Credit Card, PayPal, or Bank).
- Shipping Costs: Only refunded if all items in the order are returned.
Store Credit:
- Validity: Single use within 3 months.
- Usage Restrictions: Not cumulative with other credits. Must be used in its entirety.
Exchanges:
- Eligibility: Only defective items. Must be the same item.
Gifts:
- Returns: Gift credit if marked and shipped as a gift; otherwise, refund to the gift giver.
Return Terms & Conditions:
- All items must be unused, in original condition with tags, labels, and packaging intact.
- Specific conditions for certain items like footwear, intimate apparel, swimwear, and perishables.
- Unauthorized returns may incur a 10-20% administrative fee.
Important Notes:
- Returned items are sent to Switzerland and are not resold.
- For returns, use a trackable shipping method.
- Return address: Werdstrasse 56, 8004, Zurich, Switzerland
Contact Information:
- WhatsApp: +41766109064
- Mobile: 0040746638498
- Phone: +1(307) 488-0328
- Email: Info@forvanity.com
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Addresses:
- Bl.1 Mai Vechi nr 82-A, Bl 104, Sc C, AP 43, Constanta, Romania
- Werdstrasse 56, 8004, Zurich, Switzerland
- 30 GOULD SHERIDAN WY 82801