Returns & Refund Policy

 

Returns: We accept returns 

  • General Returns: 14-30-day return policy from the delivery date. Items must be unused and in their original condition and packaging.
  • Condition: Items should be unused, unaltered, and in original packaging.
  • Damaged/Defective Items: Report within 5 days for return/refund.
  • Third-Party Purchases: No returns accepted from third-party retailers.
  • Return Costs: Customers are responsible for return shipping.
  • Sale Items: No returns or refunds for final sale items.

🔗 Request a Return on our Contact Us page.

Order Cancellation:

  • Free Cancellation: Free cancellation before processing.
  • Cancellation Fee: 10-20% fee applies if packaging/shipping has begun or if the order has been shipped.
  • Address Changes: Cannot edit the shipping address once the order has shipped.

🔗 Contact Us for more information: support@forvanity.com

Refunds:

  • Eligibility: Notification of approval or rejection sent via email.
  • Processing Time:
    • Credit Card: Approximately 15 days.
    • PayPal, Alipay, WeChat Pay, Bank Wire Transfer: Refunded to the original account.
  • Amount: 20% deducted for taxes and shipping. Original shipping costs refunded if all items are returned.
  • Shipping Costs: Only refunded if all items in the order are returned.

Store Credit:

  • Validity: Single use within 3 months.
  • Usage Restrictions: Not cumulative with other credits. Must be used in its entirety.

Exchanges

  • Damaged Items Only: Email us for exchanges.

Gifts:

  • Returns: Gift credit if marked and shipped as a gift; otherwise, refund to the gift giver.

Return Terms & Conditions:

  • All items must be unused, in original condition with tags, labels, and packaging intact.
  • Specific conditions for certain items like footwear, intimate apparel, swimwear, and perishables.
  • Unauthorized returns may incur a 10-20% administrative fee.

EU 14-Day Cooling Off Period

  • Cancel or return within 14 days for any reason. Terms may apply.

Important Information

  • Returned items are sent to Switzerland and are not resold.
  • For returns, use a trackable shipping method.
  • Returns sent to:
    • Street: Werdstrasse 56
    • Postal Code: 8004
    • City: Zürich
    • Canton: Zürich
    • Country: Switzerland
    • To the Name: Calin Cristian (Forvanity)

Contact Information:

  • WhatsApp: +41766109064
  • Mobile: 0040774629401
  • Phone: +1(307) 488-0328
  • Email: Info@forvanity.com
  • Addresses:
    • Bl.1 Mai Vechi nr 82-A, Bl 104, Sc C, AP 43, Constanta, Romania
    • Werdstrasse 56, 8004, Zurich, Switzerland
    • 30 GOULD SHERIDAN WY 82801

 

FAQs (Frequently Asked Questions) 

  1. What if my item arrives damaged?
    • Please contact us immediately for a resolution.
  2. Can I return a sale item?
    • No, sale items are final and cannot be returned.
  3. How long does it take to process a refund?
    • Depending on your payment method, it can take up to 15 days.

🔗 Have more questions? Contact us here: Info@forvanity.com