Returns & Refund Policy

Order Cancellation:

  • Free Cancellation: Contact within 1 hour for free cancellation before processing.
  • Cancellation Fee: 10-20% fee applies if packaging/shipping has begun or if the order has been shipped.
  • Address Changes: Cannot edit the shipping address once the order has shipped.

Returns:

  • General Returns: 14-30-day return policy from the delivery date. Items must be unused and in their original condition and packaging.
    • Damaged/Defective Items: Report within 5 days for return/refund.
  • Return Costs: Customers are responsible for return shipping.
  • Third-Party Purchases: No returns accepted from third-party retailers.
  • Sale Items: No returns or refunds for sale items.

Refunds:

  • Eligibility: Notification of approval or rejection sent via email.
  • Refund Timing: 15-day processing for credit card refunds; timing varies.
  • Refund Method: Refunded to the original payment method (Credit Card, PayPal, or Bank).
  • Shipping Costs: Only refunded if all items in the order are returned.

Store Credit:

  • Validity: Single use within 3 months.
  • Usage Restrictions: Not cumulative with other credits. Must be used in its entirety.

Exchanges:

  • Eligibility: Only defective items. Must be the same item.

Gifts:

  • Returns: Gift credit if marked and shipped as a gift; otherwise, refund to the gift giver.

Return Terms & Conditions:

  • All items must be unused, in original condition with tags, labels, and packaging intact.
  • Specific conditions for certain items like footwear, intimate apparel, swimwear, and perishables.
  • Unauthorized returns may incur a 10-20% administrative fee.

Important Notes:

  • Returned items are sent to Switzerland and are not resold.
  • For returns, use a trackable shipping method.
  • Return address: Werdstrasse 56, 8004, Zurich, Switzerland

Contact Information:

  • WhatsApp: +41766109064
  • Mobile: 0040746638498
  • Phone: +1(307) 488-0328
  • Email: Info@forvanity.com
  • Addresses:
    • Bl.1 Mai Vechi nr 82-A, Bl 104, Sc C, AP 43, Constanta, Romania
    • Werdstrasse 56, 8004, Zurich, Switzerland
    • 30 GOULD SHERIDAN WY 82801