Doll with hand-painted lapel denim jacket

Returns: We accept returns 

• General Returns: 14-30-day return policy from the delivery date. Items must be unused and in their original condition and packaging.
• Condition: Items should be unused, unaltered, and in original packaging.
• Damaged/Defective Items: Report within 5 days for return/refund.
• Third-Party Purchases: No returns accepted from third-party retailers.
• Return Costs: Customers are responsible for return shipping.
• Sale Items: No returns or refunds for final sale items.

🔗 Request a Return on our Contact Us page.

Order Cancellation:

• Free Cancellation: Free cancellation before processing.
• Cancellation Fee: 10-20% fee applies if packaging/shipping has begun or if the order has been shipped.
• Address Changes: Cannot edit the shipping address once the order has shipped.

🔗 Contact Us for more information: support@toptrendyproduct.com

Refunds:

• Eligibility: Notification of approval or rejection sent via email.
• Processing Time:
  • Credit Card: Approximately 15 days.
  • PayPal, Alipay, WeChat Pay, Bank Wire Transfer: Refunded to the original account.
• Amount: 20% deducted for taxes and shipping. Original shipping costs refunded if all items are returned.
• Shipping Costs: Only refunded if all items in the order are returned.

Store Credit:

• Validity: Single use within 3 months.
• Usage Restrictions: Not cumulative with other credits. Must be used in its entirety.

Exchanges

• Damaged Items Only: Email us for exchanges.

Gifts:

• Returns: Gift credit if marked and shipped as a gift; otherwise, refund to the gift giver.

Return Terms & Conditions:

• All items must be unused, in original condition with tags, labels, and packaging intact.
• Specific conditions for certain items like footwear, intimate apparel, swimwear, and perishables.
• Unauthorized returns may incur a 10-20% administrative fee.
  
  

EU 14-Day Cooling Off Period

• Cancel or return within 14 days for any reason. Terms may apply.

Important Information

• Returned items are sent to Switzerland and are not resold.
• For returns, use a trackable shipping method.

• Returns sent to:
  • Street: Werdstrasse 56
  • Postal Code: 8004
  • City: Zürich
  • Canton: Zürich
  • Country: Switzerland
  • To the Name: Calin Cristian (Forvanity)

Contact Information:

• WhatsApp: +41766109064
• Mobile: 0040774629401
• Phone: +1(307) 488-0328
• Email: Info@forvanity.com
• Addresses:
  • Bl.1 Mai Vechi nr 82-A, Bl 104, Sc C, AP 43, Constanta, Romania
  • Werdstrasse 56, 8004, Zurich, Switzerland
  • 30 GOULD SHERIDAN WY 82801

FAQs (Frequently Asked Questions) 

1. What if my item arrives damaged?
   • Please contact us immediately for a resolution.
2. Can I return a sale item?
   • No, sale items are final and cannot be returned.
3. How long does it take to process a refund?
   • Depending on your payment method, it can take up to 15 days.

🔗 Have more questions? Contact us here: Info@forvanity.com