Returns & Refund Policy
- Free cancellation before processing. Contact within 1 hour for best success.
- 10-20% cancellation fee if packaging or shipping has started or if order has been shipped.
- Cannot edit address once shipped.
- 14-day return policy for store credit or refund from delivery date.
- Return/refund for damaged/defective items within 5 days.
- Items must be unused, in same condition and original packaging.
- Customer pays return shipping.
Refunds (if applicable):
- Approval or rejection notified by email.
- Credit card refund in roughly 15 days, processing time may vary.
- PayPal or bank transfer refunded to original account.
- Original shipping costs only refunded if all items returned.
- Code provided for total value of returned items.
- Can be used one time within 3 months.
- Not cumulative with other store credits.
- Must be used in its entirety for an order of equal or less value.
Late or missing refunds:
- Check bank and credit card first.
- Contact bank if refund not received after processing time.
- Contact FORVANITY if still not received.
- Regular priced items only can be refunded.
- Sale items cannot be refunded.
- No returns from third-party retailers.
- Only defective items will be replaced.
- Contact FORVANITY for exchange of the same item.
- Gift credit for value of return if item was marked as gift and shipped to recipient.
- Gift certificate mailed after returned item received.
- If not marked as gift or shipped to gift giver, refund sent to gift giver.
Return Terms & Conditions:
- Security tag must be intact and attached.
- Items must not have been worn, washed, altered, or show signs of use.
- Soles of footwear must be perfect and unmarked.
- Items must be returned in original condition with all labels, tags, packaging, and accessories.
- Shoes and accessories must be returned with original boxes.
- Intimate apparel and swimwear must be tried on over underwear.
- Perishable items, home items with damage, and electronic devices cannot be returned.
- Returns must be packaged in original box or suitable manner.
- In case of defective or incorrect merchandise, contact FORVANITY with photographic evidence if requested.
- Gift cards and some health and personal care items non-returnable.
- Returns subject to exceptions and 10-20% administrative fee may be deducted for unauthorised returns.
- Customer pays return shipping and FORVANITY is not responsible for lost returns.
- Right to cancel/return within 14 days for any reason if shipping to the European Union.
- FORVANITY does not resell returned items and will be delivered to Switzerland for resale, charity or outlet.
- FORVANITY is not responsible for lost returns.
- Use a trackable shipping method with proof of delivery or tracking number.
- Return address: Werdstrasse 56, 8004 Zürich, Zürich, Switzerland. To the name: Calin Cristian (FORVANITY).